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Building Skills for Cross-Cultural Communication and Resilience During COVID-19

June 22, 2020 @ 6:00 pm - 7:00 pm

Sometimes a change agent is a team on a mission.  Sometimes a change agent is an event or condition.  COVID-19 is an event that has caused us to think creatively as agents of change.  During this global pandemic, many of us are doing things that we would have thought of as unimaginable before.  COVID-19 has added to the way many of us see the world through different lenses. Differences in our worldview perspectives can cause disconnection and lead to a lack of resilience.   At the same time, our ability to help each other is the main tool that we have in these difficult times.  This workshop explores stereotypes, biases, and disparities related to COVID-19.  Participants will gain skills to recognize and interrupt bias in a compassionate manner using tools for cross-cultural communication.

Learning Objectives:

  • Describe the Ladder of Cultural Competence
  • Identify how our life experiences influence our perception of self and others
  • Describe and practice the CLARA Method for cross-cultural communication (Center, Listen, Affirm, Respond, Add)


Mental Health Technology Transfer Center Network