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Telehealth Pearls, Pitfalls, and Strategies to Improve Patient Experience

July 20, 2020 @ 6:00 pm - 7:30 pm

Telehealth has been in use for years across multiple settings, but in the age of COVID has seen an unprecedented and unexpected explosion in popularity. Many mental health providers who previously utilized only traditional face-to-face encounters now find themselves forced by circumstance to adapt to new technologies and new ways of interacting with their patients. This session will discuss some of the benefits of a telehealth practice, as well as reviewing the risks. Dr. James Armontrout will place particular emphasis on discussions of potential pitfalls, both legal and clinical, that may be encountered in the telehealth setting. This presentation will discuss tips for improving the telehealth experience for both patient and provider, gleaned from a review of relevant literature and from Dr. Armontrout’s own experience providing telehealth services in settings ranging from outpatient clinics to high security correctional settings. Space will be available for discussion of attendees’ questions related to their own experience with telehealth.

Learning Objectives:

  • Explore strengths and limitations of telehealth visits compared to traditional visits.
  • Learn ways to manage expected challenges, including emergencies, when running a telehealth clinic.
  • Understand risks of telehealth, including risks to privacy and situations that might give rise to legal liability.




Mental Health Technology Transfer Center Network